On November 2, 2017, the Sumner County Emergency Communications Center in conjunction with the Kansas 911 Coordinating Council are pleased to announce the availability of Text-to-911 during an emergency.  Text-to-911 service will be available for those individuals who cannot safely make a voice call to 911 in an emergency.  This will be a valuable service to the deaf and hard of hearing community.

Testing for Text-to-911 has been completed in Sumner County and is available with plans from AT&T, Sprint, T-Mobile, & Verizon Wireless.  Text-to-911 may not be available outside of Sumner County.  If a text is made to 911 where that service is not available, a message will be sent back to the phone advising the customer to make a voice call.

Some situations when Text-to-911 is appropriate:

  • Deaf, hard of hearing callers, or individuals with a speech disability
  • A caller who is unable to speak due to a medical or other condition
  • Emergency situations that would put the caller in danger if making a voice call
  • Examples include abduction, domestic violence or active shooter situation

When texting to 911, follow these guidelines

  • Provide your exact address or location
  • Explain the type of emergency or help that is being requested
  • Be prepared to answer any questions that the 911 telecommunicator texts back.
  • Use plain language; do not use abbreviations, symbols, emoticons, or photos.
  • Messages should be brief and concise

Texting 911 can be done by typing “911” in the field for a phone number.  No other numbers need to be used.  Texting should be done through your wireless phones text messaging service and not from a third party texting applications.  Text-to-911 does require an active telephone service plan with data or it will not work.

Remember, the best way to contact 911 is by making a voice call.  Please only utilize this service in emergency circumstances where a voice call is not possible or safe.

SCEC and the Kansas 911 Coordinating Council are excited to offer Text-to-911 service to the citizens of Sumner County.


Remember:  CALL if You Can, TEXT if You Can’t!

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