SCEC has moved to the “next generation” and has the technology in place to receive text messages sent to 9-1-1. While the ability to text 9-1-1 is beneficial, it is not always the most efficient as the time it takes to send and receive text messages can slow the process of getting emergency help.

There are times, however, when sending a text message is a viable option for the caller, including;

  1. Deaf, hard of hearing callers, or individuals with a speech disability
  2. A caller who is unable to speak due to a medical or other condition
  3. Emergency situations that would put the caller in danger if making a voice call (Examples include abduction, domestic violence or active shooter situation )

When texting to 911, follow these guidelines

  • Provide your exact address or location
  • Explain the type of emergency or help that is being requested
  • Be prepared to answer any questions that the 911 telecommunicator texts back.
  • Use plain language; do not use abbreviations, symbols, emoticons, or photos.
  • Messages should be brief and concise

Texting 911 can be done by typing “911” in the field for a phone number.  No other numbers need to be used.  Texting should be done through your wireless phones text messaging service and not from a third party texting applications.  Text-to-911 does require an active telephone service plan with data or it will not work.

Remember, the best way to contact 911 is by making a voice call.  Please only utilize this service in emergency circumstances where a voice call is not possible or safe. 

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