SCEC has moved to the “next generation” and has the technology in place to receive text messages sent to 9-1-1. While the ability to text 9-1-1 is beneficial, it is not always the most efficient as the time it takes to send and receive text messages can slow the process of getting emergency help.
There are times, however, when sending a text message is a viable option for the caller, including;
- Deaf, hard of hearing callers, or individuals with a speech disability
- A caller who is unable to speak due to a medical or other condition
- Emergency situations that would put the caller in danger if making a voice call (Examples include abduction, domestic violence or active shooter situation )
When texting to 911, follow these guidelines
- Provide your exact address or location
- Explain the type of emergency or help that is being requested
- Be prepared to answer any questions that the 911 telecommunicator texts back.
- Use plain language; do not use abbreviations, symbols, emoticons, or photos.
- Messages should be brief and concise
Texting 911 can be done by typing “911” in the field for a phone number. No other numbers need to be used. Texting should be done through your wireless phones text messaging service and not from a third party texting applications. Text-to-911 does require an active telephone service plan with data or it will not work.
Remember, the best way to contact 911 is by making a voice call. Please only utilize this service in emergency circumstances where a voice call is not possible or safe.
Sumner County Emergency Communications 