From the Kansas 911 Coordinating Council

The Kansas 9-1-1 Coordinating Council and AT&T have been implementing the new RapidDeploy
RadiusPlus Mapping application across the State of Kansas for those PSAPs on the statewide Next
Generation 911 Hosted Call Handling Solution. This new state-of-the-art, cloud-based mapping
application brings enhancements to the 9-1-1 Telecommunicators that allows them to identify 9-1-1
callers location more quickly and accurately. While AT&T was onsite at the Sumner County, KS 9-1-1
Center performing the upgrade this week, we saw firsthand through a real-world example of how this
cutting-edge technology is saving lives.
On Tuesday, March 11, 2020, AT&T Technicians had completed the implementation of the RadiusPlus
mapping application on one of the workstations in the 9-1-1 Center while the other workstations
continued to take live 9-1-1 calls. Before the other workstations could be upgraded to the RadiusPlus
mapping application, a Wireless 9-1-1 call came into one of the pre-upgraded workstations.
When the Wireless 9-1-1 call was received by the 9-1-1 Telecommunicator, there was no response from
the caller but frantic screams from a female in the background could be heard. The only address
information available with the initial call was the cellular tower address. Law enforcement officers were
dispatched and began a search in the area around the cellular tower’s address but could not locate the
victim. The decision was made to have the newly upgraded workstation with RapidDeploy’s RadiusPlus,
join the call to see if a better location could be identified with the new technology. Using the new
mapping application, the 9-1-1 Telecommunicator was able to locate the female caller within six meters
on the map. They quickly relayed information to the officers who were already within two blocks of the
caller and were on scene within seconds.
Upon arrival, officers found a badly beaten female involved in a domestic violence situation. Law
enforcement officers were able to intercede in the situation quickly due to the RapidDeploy RadiusPlus
application. Emergency Medical Services (EMS) arrived on scene and although the caller’s injuries were
not immediately life threatening, she was transported to the emergency room for treatment.
The 9-1-1 Telecommunicator at the Sumner County, KS 9-1-1 Center was quoted as saying, “Without the
new RadiusPlus map, we would not have been able to locate the victim and get her the help she
needed.” This new technology no doubt saved this caller from further injuries and possibly saved her
This tremendously successful sequence of events to locate this caller was made possible due to the
unmatched partnership between the Kansas 9-1-1 Coordinating Council, AT&T, and RapidDeploy.

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