When to call 9-1-1

911 Centers are different from location to location, so it is important to be familiar with the operations of the center that serves you.

In most metropolitan 911 Centers, 9-1-1 is for emergencies only. But in Sumner County, you should call 9-1-1 anytime you need law enforcement, fire, EMS, or Emergency Management to come to your location.

Obviously, you should call 9-1-1 when there is a crime in progress, a fire, or a medical/trauma emergency. But in Sumner County, you can call 9-1-1 anytime there is a need for a police officer or sheriff’s deputy, a fire unit, or an ambulance to come to your house; even if it is not a critical emergency.

Sumner County 911 routinely dispatches calls for theft reports, loose animals, neighbor complaints, welfare checks, and a wide variety of other non-emergency situations.

Here’s when to NOT call 9-1-1;
1. To check road conditions. Kandrive.org shows the current road conditions in Kansas and Sumner County. You can check it out, or call 5-1-1 to determine whether or not it is safe to travel.
2. To check to see if someone has warrants. 911 can only check wants and warrants for a law enforcement officer…not for the general public. If you think someone has a warrant, call 911 and we’ll dispatch an officer to investigate.
3. To check to see if someone is in jail or to check on jail visiting hours. Call the Detention Center for that information.
4. To report a power outage, UNLESS you have an electrically powered life sustaining applicant (e.g. heart monitor, oxygen concentrator, etc). Call your power company to report power outages. We know they’re busy, but calling 911 only ties up 911 lines that may be needed for an emergency.
5. During tornado warnings, do not call 911 to find the location of storm shelters. This only delays the time it takes to seek shelter. Plan in advance for severe weather season and know where to go in the event of a tornado.
6. Civic Information; for example, parade times, pool hours, etc.

Remember, Sumner County 911 is responsible for dispatching law enforcement officers, fire trucks, and ambulances to all calls, emergency or not. If you need a response to your home…CALL 9-1-1.

April is National 9-1-1 Education Month.

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