During the 2020 year, Sumner County Emergency Communications received 16,704 9-1-1 calls, of which 99.8% were answered on the first ring. In addition, SCEC conducted 37,547 inbound and outbound administrative calls.
A total of 50,213 entries into the CAD System (Computer Aided Dispatch) were made during the year which includes 9-1-1 calls, field generated events, traffic stops, weather events, etc.
Over eighty percent of the 9-1-1 calls came from wireless devices, while only 14.4% of the calls came from hard wired landline telephones. 9-1-1 calls were up 3% from 2019.
Sumner County Emergency Communications 